Benefits Compliance

Reaching out where it counts.

Your business moves fast — and your insurance coverage is more valuable when your claims management process can keep up.When NFP’s national claims service practice stewards your claims management program, you get the support and outcomes your business needs.We Take Care of It All – Issues Big and SmallOur goal and priority is to make your job easier by: Reviewing incidents and reporting new claims as soon as possible. Working with insurance carriers to quickly set up and assign claims. Identifying potential points of overlapping coverage and placing all applicable policies on notice. Ensuring claims below the policy deductible are evaluated and handled appropriately. Monitoring the progression of claims using insurance carrier/TPA Risk Management Information Systems (RMIS) and via contact with the assigned adjusters. Reviewing letters of coverage, declination and reservation of rights to maximize your coverage.The NFP national claims service practice team works together to custom-build a service plan that aligns with your issues, challenges and goals. We proactively monitor the claims process, from initial report to final resolution, with consistent contact with involved parties, conducting claim reviews and settlement evaluations, and performing claims analytics. We will identify critical claims and guide you toward the best outcome.Measure and Maintain the Highest QualityWe continually strive to provide best-in-class service. We monitor and review the performance of your insurance carrier/third-party administrator by completing a broker claims audit, when needed, to evaluate compliance with claims handling instructions and best practices.Our audits measure overall compliance and provide a comprehensive overview of: Initial and ongoing contact Claim investigation Payments Accurate and timely reserving Return to work (workers’ compensation) Medical management (workers’ compensation) Action plans Subrogation Settlement Litigation Claim SupervisionContact us to learn how our extensive technical knowledge, proactive oversight, and top-to-bottom service can make the difference in your claims program.

Great solutions made easier.

You'll get customizable plans, proprietary plan administration software — and exceptional service. Our decades of experience achieving cost-effective, competitive benefits will take you from plan design consulting, evaluation, analytics and modeling through product placement, education and implementation. Your strategic solution is delivered through one-on-one support and a three-step process.First, Consultation and Advice Plan design consulting: Your open-architecture design plan lets you evaluate contribution sources, distribution options, funding considerations and investment choices. Documentation: You'll get compliant documentation based on the specific benefit plan design you choose. Implementation and enrollment: Your design includes a detailed timeline, coordinated data exchanges, administration guidelines and enrollment materials customized for your company.Next, Guidance and Support Case design and modeling: You’ll have benefit plan design analytics, including “What if?” modeling, detailed cash flow, and profit and loss forecasts. Your financial analytics will include testing for premium sustainability, investment drag and carrier/product analysis. Investment option analysis: You’ll get an analysis of your financial hedge offsetting your plan liabilities as well as a draft of your investment policy statement. We’ll also conduct due diligence reviews and provide guidance on fund and asset allocation models. Product placement: Your product selection assistance will include an educational component customized for your company’s needs. Conversion: Your transition plan will be executed by a talented team of experienced professionals.Then, Personalized, High-Touch Service Record keeping and administration: We can provide plan contribution processing and plan reporting to participants and sponsors. You'll also get asset support and corporate-owned/bank-owned life insurance services. Premium processing and cash value reporting are included as well. Web access: You'll have access to dedicated participant and sponsor sites, including international plans, if applicable.

Secure a lifetime of opportunities.

Smart retirement plans hinge on making saving easy for employees — and making work easier for you. By providing competitive retirement plans that can provide financial security for the long term, you have the potential to improve morale and job satisfaction throughout your organization.Better yet, quality retirement planning and support is a powerful tool for strengthening employee loyalty. It’s a way to attract (and keep) the talent your company’s success depends on.Your plan should reflect the expectations of your diverse workforce. At the same time, it has to take into account all of the complex rules, regulations and laws put out by ERISA and the DOL. All while building in the demographics, data and unique culture of your business. To lessen the burden on employers, our experts are ready to partner with you on your terms. We offer companies like yours game-changing solutions, processes and systems, backed by highly personalized consulting support.We help take the worry out of retirement planning so you – and your employees – can focus on business.